What is the typical turnaround time for orders placed on webstore? 

Orders generally ship within 48-hours. Transit times vary but the average is 2-7 days. If you need to expedite an order, please contact  cantonswagstore@canarymarketing.com. 

When will I receive tracking for my order? 

Once your order has shipped, you will receive an email with tracking information.

Can I return my items? 

Yes, we accept returns of unused items within 30 days of the initial order date. To initiate a return request, please reach out to cantonswagstore@canarymarketing.com. Returns must ship within 2 weeks of us providing the return shipping label in order to receive a full refund. If we do not receive the return after 2 weeks, we will be unable to offer a refund for the return. 

Can I exchange my item? 

Please email cantonswagstore@canarymarketing.com  with your order number and exchange request details. All exchanges must be in the same condition
as received and you're responsible for return shipping costs unless the item was sent incorrectly or is defective.

Can you support our international employees and offices? 

Our webstores and checkout pages are set up to deliver globally. We can also help with bulk international! E-mail cantonswagstore@canarymarketing.com if you have any questions.

Can I include a custom message to the recipient? 

Yes! There is a “note” section during the checkout process where you can write a custom message to the recipient. 

This stuff is cute! Can I place orders for myself? Friends? Family? 

Yes! This webstore is for personal and business purchases. 

I have questions/feedback on items in the swag store (or items that should be included). Who should I contact? 

Please e-mail cantonswagstore@canarymarketing.com

Can I order items and have them drop-shipped to a customer? 

Yes. Just enter the customer contact name & address in the shipping address field. No prices or billing information will appear on the packing slip. If you have more than 10 drop ship addresses, please reach out to cantonswagstore@canarymarketing.com for further assistance. 

How do I change the shipping address for my order? 

If you need to change the shipping address of your order and the order has not shipped, please email cantonswagstore@canarymarketing.com and reference your order number in the subject line. 

Can I make changes to my order?

We cannot make changes to an order after it has been submitted, other than cancellations (before it has shipped) or payment method changes.

I don't live in the U.S, but all pricing is displayed as United States Dollars(USD). Will I be charged in my local currency?

For shoppers outside the U.S, please note that while the currency on your order confirmation may show as United States Dollars (USD), our credit card processor will convert this value to your local currency and reflect as such on your bank/credit card statement.

Where is my shipment coming from? Will I be responsible for duty and taxes? 

All orders ship from the U.S. and delivered duty paid. If the carrier contacts you requesting payment, please reach out to cantonswagstore@canarymarketing.com